Developing a Customer Service Mindset

Whether or not you work in customer service, having a customer service mindset can not only improve the quality of your work, but also help you find new meaning in it.

One of the best jobs I’ve ever had was working as a waitress. Though not the “best” by the common definition of career aspirations, I truly loved it—the action, the people, the environment, the energy. I started work as a waitress after getting word that I was being laid off from my journalism job, and though painful at the time, I’m sometimes thankful the layoff happened because it allowed me to learn so much.